Chapter 4 Quiz: Consumer: Rights and Protection

1. According to the Law of Diminishing Marginal Utility, what happens to the satisfaction derived from consuming successive units of a commodity?

a) It remains constant. b) It continuously increases. c) It tends to decline. d) It first declines, then increases.

2. Which of the following best differentiates 'Consumer Goods' from 'Capital Goods'?

a) Consumer goods are always non-durable, while capital goods are durable. b) Consumer goods are directly used to satisfy wants, whereas capital goods are used in the production of other goods. c) Capital goods are always more expensive than consumer goods. d) Consumer goods are produced from nature, while capital goods are manufactured.

3. Why is it crucial for consumers to insist on obtaining bills with GST numbers for their purchases?

a) To avoid paying Goods and Services Tax. b) To reduce the overall price of the product. c) To protect consumer rights and ensure transparency in transactions. d) To enable the seller to evade taxes.

4. Arrange the following milestones in the Indian Consumer Protection Movement in chronological order from earliest to latest:

I. Consumer Protection Act 2019 (replacement of 1986 Act)
II. Establishment of Consumer Guidance Society of India in Mumbai
III. Enactment of the Consumer Protection Act 1986

a) II, III, I b) I, II, III c) III, II, I d) II, I, III

5. Which of the following are key features introduced or strengthened by the Consumer Protection Act 2019?
I. Establishment of the Central Consumer Protection Authority (CCPA).
II. Provisions for preventing unfair trade practices in e-commerce.
III. Removal of the right to consumer education.
IV. Simplification of the consumer dispute resolution process.

a) I and III only b) II and IV only c) I, II, and IV only d) I, II, III, and IV

6. Read the Assertion (A) and Reason (R) carefully.
Assertion (A): The Right to Safety is crucial for consumers, especially in products like medicines or electrical appliances.
Reason (R): This right protects consumers from goods and services that pose a threat to life and property.

a) Both A and R are true, and R is the correct explanation of A. b) Both A and R are true, but R is not the correct explanation of A. c) A is true, but R is false. d) A is false, but R is true.

7. Match the quality symbol with its associated sector/body and the type of product it certifies.

Column A (Symbol): I. ISI mark, II. AGMARK, III. FSSAI
Column B (Sector/Body): P. Food Safety & Standards, Q. Agricultural & Forestry, R. Industrial & Standards
Column C (Product Type Example): X. Packaged Drinking Water, Y. Grains & Spices, Z. Electrical Goods

a) I-R-Z; II-Q-Y; III-P-X b) I-Q-Y; II-R-Z; III-P-X c) I-P-X; II-Q-Y; III-R-Z d) I-R-X; II-P-Z; III-Q-Y

8. Which of the following is NOT an objective of consumer education?

a) To protect consumer rights. b) To encourage excessive consumption. c) To raise awareness about consumer laws. d) To shield consumers from fraud.

9. Identify the factors that commonly lead to consumer exploitation based on the provided text:
I. Consumers' insistence on transparent bills.
II. Lack of clear understanding about product warranty.
III. Sellers' adherence to ethical market practices.
IV. Consumers' carelessness and ignorance about product standards.

a) I and III only b) II and IV only c) I, II and IV only d) II, III and IV only

10. A consumer wants to purchase a specific brand of toothpaste, but the only available shop insists on selling a different, more expensive brand, refusing to stock the consumer's preferred choice despite demand. Which consumer right is being primarily violated in this scenario?

a) Right to Safety b) Right to Seek Redressal c) Right to Choose d) Right to Know